1. Terms of Service
By creating an account or using our Software-as-a-Service (SaaS) platform, you agree to these legally binding terms.
- User Accounts: You must provide accurate registration details and maintain the security of your account credentials. Prohibited accounts include, though is not limited to: fake accounts, test accounts, etc.
- Acceptable Use: You agree not to abuse, reverse-engineer, or attempt to disrupt our infrastructure or services.
- Service Availability: We aim for 99.9% uptime but do not guarantee uninterrupted service.
- Termination: We reserve the right to suspend accounts that violate these terms or fail to pay fees at any time, for any reason.
2. Privacy Policy
We respect your personal data and are committed to transparency regarding how we collect and process it.
- Information We Collect: We collect your name, email address, billing information, and usage data.
- How We Use Data: We use this information to provide services, process payments, and improve user experience.
- Data Sharing: We never sell your data. We only share it with trusted vendors necessary to run our service.
- Data Retention: We store your personal information only as long as your account remains active.
3. General Data Protection Regulation (GDPR) Compliance
For users located in the European Economic Area (EEA), we process personal data strictly in accordance with GDPR guidelines.
- Legal Basis: We process your personal data based on contractual necessity and our legitimate business interests.
- Your Rights: You have the right to access, correct, delete, or export your personal data at any time.
- Data Protection Officer: You can contact our privacy team directly to request data erasure or restriction.
- International Transfers: Data transferred outside the EEA is protected using standard contractual clauses.
4. How We Use Artificial Intelligence (AI)
Our platform utilizes advanced AI models to deliver automated insights and features.
- Data Processing: The text, files, or inputs you upload are processed by AI to generate your requested outputs.
- No Model Training: We do not use your proprietary business data or customer inputs to train public AI models.
- Data Isolation: Your inputs remain strictly isolated within your secure workspace environment.
- Human Oversight: AI outputs can contain errors. Users should review critical information before relying on it.
5. Security Measures
We implement industry-standard protocols to protect your sensitive data from unauthorized access or breaches.
- Data Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
- Secure Infrastructure: Our hosting environments are SOC 2 Type II certified and continuously monitored; e.g. Amazon Web Services, Microsoft Azure..
- Access Controls: We enforce strict internal permissions, ensuring only authorized staff can access infrastructure.
- Vulnerability Scanning: We perform regular automated security scans to identify and patch system weaknesses.
If there are any concerns, issues and/or related that needs your attention, we will, at our best efforts, in a timely manner, reach out and communicate to you as soon as possible. In the meantime, please feel free to contact us if there are any issues, questions, ideas and/or concerns that you believe are of importance to us. And while we may not readily respond to each and every response, depending upon its context, we may reach out for further information, context and/or perspective. We appreciate your time and attention in this matter. Thank you!